If any of your Phox products don't meet the high standards we set ourselves, please do get in touch, we would love to help.

Unless otherwise stated, you have 30 days from delivery to return an item from the date you received it. 

We're more than happy to exchange products in the case of damage in transit, just get in touch with us via email at

Our Canada Return Address is below:

ShipHype Canada

Phox Water A-334 RMA

50 Prince Andrew Pl

North York

ON M3C 2H4

Refunds (if applicable)

The customer is responsible for return shipping fees - unless the product is faulty. The Phox V2 is very modular and we're more than happy to replace any faulty component parts free of charge. 

If you are approved, then your refund of the product charges will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We're happy to replace items if they are defective or damaged. Should you need to exchange it for the same item, send us an email at